FAQ

Q: What is your Return Policy?

Q: What is your Return Policy?

A: Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.  To be eligible for a return, your...

Q: What is your Return Policy?

A: Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.  To be eligible for a return, your...

Q: Who pays VAT or Import duty?

Q: Who pays VAT or Import duty?

A: Customers do.  The prices shown in our website do not include such items as VAT, import duty, tax and other unpredictable charges against middleman and agents like us. In...

1 comment

Q: Who pays VAT or Import duty?

A: Customers do.  The prices shown in our website do not include such items as VAT, import duty, tax and other unpredictable charges against middleman and agents like us. In...

1 comment

Q: Can you send your items to my country?

A: Due to the COVID-19 pandemic, Japan Post temporarily suspended accepting our packages for some countries from April 2020. Please check our list of the countries we can send and...

7 comments

Q: Can you send your items to my country?

A: Due to the COVID-19 pandemic, Japan Post temporarily suspended accepting our packages for some countries from April 2020. Please check our list of the countries we can send and...

7 comments

Q: I don't have any Paypal accounts. Can you ta...

A: Yes, we can. Without any Paypal accounts, you can pay with your Credit Cards. Please check out our video below and learn how you can do that :)   ...

Q: I don't have any Paypal accounts. Can you ta...

A: Yes, we can. Without any Paypal accounts, you can pay with your Credit Cards. Please check out our video below and learn how you can do that :)   ...

Q: Is there a reason why you still have the sol...

A: Yes. We leave the sold used-item listing for a reason.  When you order something from out of your country, thousands miles away, you want to check back what you...

Q: Is there a reason why you still have the sol...

A: Yes. We leave the sold used-item listing for a reason.  When you order something from out of your country, thousands miles away, you want to check back what you...

Q: I just got stung for £40 by customs. Would it be possible to mark as a $20 gift in future or is that against your policy?

Q: I just got stung for £40 by customs. Would ...

A: It is not just our policy, but it is against the law.  We absolutely do not cheat on our item values on the shipping label. It is not just...

Q: I just got stung for £40 by customs. Would ...

A: It is not just our policy, but it is against the law.  We absolutely do not cheat on our item values on the shipping label. It is not just...